Security alert:
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We have been alerted to malicious phishing texts from 201.441.1333 that may have been directed to our members. This is not from Affinity. You are advised not to provide member credentials and to delete the text immediately. If you have questions, call 800.325.0808. For our latest security tips, click here.

Automated Telephone Banking

Bank by Phone

Automated Telephone Banking Service: AUDREY

AUDREY, our free automated telephone banking service, lets you access your accounts from any touch-tone phone 24 hours a day, 7 days a week.  You can choose to interact using either your voice or your phone keypad.

With AUDREY Telephone Banking, you can:

  • Check account balances
  • Track your transactions
  • Transfer funds between your Affinity accounts securely
  • Make payments on Affinity loans and credit cards
  • Access information about products, branch locations and hours
Call 800.323.1521

Get Started

To access AUDREY telephone banking for the first time, call 800.323.1521.

  • You will need to use the last four digits of your social security number as your initial Personal Identification Number (PIN).
  • After that, you will be asked to choose a new PIN. If you like, you can choose the same PIN that you had previously.
  • Please note: you cannot select a PIN that has already been chosen by someone with whom you have “linked” accounts (such as someone who is a joint account holder). If you do, you’ll be asked to select a new PIN.
Download AUDREY Quick Service Guide (PDF)