Celebrating the meaningful connections and lasting impacts our team members make every day with our members.
Welcome to "Member Stories", where we celebrate the meaningful connections and lasting impacts our team members make every day. Through heart felt stories and real-life experiences, this digital magazine brings to life the ways in which our staff empower and uplift our members, embodying our shared commitment to community, wellbeing, and financial health. Each interaction, whether big or small, has a ripple effect-an influence that goes beyond the moment to strengthen the lives and overall wellbeing of those we serve. As we highlight these moments of dedication, "Member Stories", aims to inspire a culture rooted in empathy, excellence, and the collective power of positive change for a thriving community. - Kevin Brauer, CEO
Alyssa helped a member to see how much more her money could be working for her, assisting her with maximizing returns. With a big smile, she thanked Alyssa for helping her turn the simple phrase “every penny counts,” into real savings.
I wanted to take a moment to share my gratitude for the exceptional support I received from Auria T. Dealing with financial matters can often be stressful, but Auria made the entire process much smoother and more manageable for me.
Raul’s dedication at our branch shines through in a story about a young member chasing his dream car. He explained how he’d come to finance his car, but the numbers didn’t add up. Raul didn’t give up and kept encouraging him without pushing. It wasn’t just about the car – Raul’s care and persistence made him believe it was possible.
In a recent incident involving attempted identity fraud on my AFCU account, Menakshi’s attentiveness and critical thinking helped me avoid becoming a victim of fraud. I am sincerely grateful for her assistance, and I believe her exceptional commitment to customer security deserves formal recognition.
Through each story, we see how empathy, dedication, and connection inspire positive change. When employees go above and beyond, they not only improve the financial wellbeing of our members but also their overall quality of life.
“Since the first time that I stepped into the [Bardonia] branch, you can tell the Affinity staff treat everyone like family. Always willing to help, always with a bright and inviting warm smile, and with patience and understanding. The facility is also well-kept. Again, have I mentioned the service and people?! They are amazing! No matter who services you, you always walk away with the peace of mind that all of your needs were met and nothing left to worry about.”
“As a touring performer, my life on the road can be a little hectic. From dealing with flights, accommodations, and transportation, my work can change on a dime. The Affinity staff is always in my corner, and the resources the credit union provides us members make banking on the go seamless. Affinity truly isn’t just banking, it’s a community.”
“Affinity offers great value whether you are looking for mortgage or opening CD or a checking/ saving accounts. Above all, I like the people at the Basking Ridge branch. Branch manager, Zenan, helped us when we were dealing with an issue with our son’s SSI payments. He promptly helped us and provided letter needed to resolve the issue. In fact, we have closed all our accounts with commercial banks, since we get everything we need from Affinity. Affinity offers great value for whatever you are looking and above all you get it with smile!”
“I have been a member for 30+ years. I experienced a lot of firsts with Affinity – both my first banking account in the U.S. and my first mortgage. The staff at [Basking Ridge] are always very friendly and helpful.”
“I love how amazing and helpful the [Affinity] staff are. They are always willing to go above and beyond. The staff truly makes my financial experience enjoyable. I have stayed with this institution for years due to the exceptional staff and availability of services.”
“I love how amazing and helpful the [Affinity] staff are. They are always willing to go above and beyond. The staff truly makes my financial experience enjoyable. I have stayed with this institution for years due to the exceptional staff and availability of services.”
