Ways to Avoid COVID-19 Scams

Ways to Avoid COVID-19 Scams

Fraudsters are everywhere, trying to infiltrate our finances by any means necessary. During the current pandemic, we want to remind you not to let your guard down.

Remember, we will never contact you asking for personal or account information such as your username and password or your credit/debit card number and PIN.

Don’t be scammed! Here are some tips to keep you safe:

If you get a call, text or email asking for personal information, be cautious:

  • Don’t trust caller ID. Caller ID may be spoofed to show the call is from us.
  • If the message isn’t personalized, there’s a good chance it’s not from a trustworthy source.
  • Never give personal or account information over the phone or text, even if you receive a call/text stating that a transaction has been cancelled.
  • If you aren’t sure if the call or text is from Affinity, you can always contact our Member Service Center at 800.325.0808.

Don’t share usernames, PINs or passwords:

  • If asked for your online banking username and password or your credit/debit card number and PIN, it’s likely you’re experiencing a possible scam. Hang up or don’t reply to the text or email request.
  • Remember, Affinity will never contact you to request this information.

Monitor your account regularly for any unauthorized transactions:

  • Check your account often with Online Banking, the Mobile App or Telephone Banking.
  • Set up text or email alerts for your card transactions with the Affinity FCU Card App (available in the App Store or Google Play).

If you suspect fraud on your account, here’s how to dispute a transaction:

  • Log in to Online Banking or the Mobile App
  • If using Online Banking, first go to the Additional Services tab
  • Go to the “Request Center”
  • Go to “Credit & Debit Cards”
  • Select “Dispute Fraudulent Charges”