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Resolving ID Theft Fraud

Never wait to report suspicious activity, especially if you think it's fraud.

ID Theft Fraud Hero Image

Falling victim to fraud is never something to be embarrassed about and is best resolved quickly. Never wait to report suspicious activity. If you suspect that you are a victim of identity theft or other forms of fraud, contact our Member Solution Hub at 800-325-0808.

If your Affinity Visa® Debit Access card, ATM card or credit card has been lost or stolen, you may also report it online inside of Online Banking. Or, if you’re traveling, you can also call 1-800-VISA-911 in the U.S. or internationally, call +1-303-967-1096.

If you are a victim of identity theft or other forms of fraud typical resolution procedures will include:
  • Closing any accounts that have been accessed or tampered with.
  • Keep detailed records of the incident.
  • Filing a police report.
  • Also consider filing complaints with the IC3 and FTC.
  • Placing a fraud alert of your credit reports and/or placing a freeze.
  • Monitoring your credit by checking your credit at least twice a year, or signing up for a credit monitoring service.
  • Changing passwords for any potentially compromised services such as email.

Affinity is proud to offer comprehensive identity theft resolution to all of our members free of charge! We have partnered with CyberScout™, the nation's leading provider of identity theft information and resolution services.

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