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FREQUENTLY ASKED FRAUD SECURITY QUESTIONS
How can I protect myself from fraud?
Here are some tips to protect yourself:
- Change your PIN: Has it been a while since you changed your PIN? Changing your ATM PIN is an easy way to limit the potential for fraud.
- Call 866.673.6580 and follow the prompts to change your PIN
- Visit any Affinity ATM and follow the prompts to change your PIN
- Note, you will need to know your current PIN in order to change it to a new PIN
- Use the Affinity FCU Card App (available in the App Store or Google Play) to:
- Set up text/email alerts on ATM transactions
- Turn your debit card off (or on)
- Turn off (or on) the ability to transact at an ATM
If you suspect there is fraud on your account, here’s how to dispute a transaction:
- Log in to Online Banking or the Mobile App.
- Visit the “Request Center”
- Under “Credit & Debit Cards”
- Select “Dispute Fraudulent Charges”
Rest assured you are not responsible for fraudulent charges. If you suspect fraud on your account, follow the steps above or call us at 800.325.0808.
What is the Fannie Mae Consumer Fraud Scam?
Fannie Mae has learned of a consumer fraud scam involving a person who claims to be a Fannie Mae employee contacting people offering to modify their mortgage and requesting money or gift cards. We are investigating this matter.
Fannie Mae does not contact individual borrowers. If lenders, servicers, or other mortgage professionals receive inquiries from consumers, please remind them to work only with their own loan servicers. Consumers can always contact Fannie Mae’s Consumer Resource Center at 1-800-2FANNIE (1-800-232-6643), option 4 or obtain more information on their consumer alert web page.