Our New Phone System is Here

At Affinity, we’re always looking for ways to serve our members better. That’s why we've upgraded our phone system to provide easier access to the services you need.

New Features:

Image  Access more options, quickly, by saying what you want or selecting with the keypad on your phone.
Image  Request to speak to a representative at any time during business hours.
Image  Choose from a full Spanish-language menu using the keypad on your phone.
Image  Securely access your accounts via our main phone number.

To further enhance your experience, we will continue to add features to the phone system later in the year.


Frequently Asked Questions

To make the transition to our new phone system as easy as possible, below are answers to common member questions.

Can I still reach Affinity at the same number? 
Yes, our Member Service Center number will stay the same:800.325.0808.

What if i just want to talk to a person?
You can request to speak to a representative at any time during business hours.

How do I access my accounts?
If you are using telephone banking for the first time, log in to Online Banking (on a desktop) to locate your PIN or ask a member service representative. Once you access telephone banking with this PIN, you will be asked to select a new PIN.

What if I forget my telephone banking PIN?
To see your PIN, log onto online banking and select "My Accounts" or call us at 800.325.0808 (Monday through Friday 5:00PM  - 7:00PM).

What if I use an auxiliary aid or service such as TTY/TDD device?
As before, members using auxiliary aids and services like TTY/TDD devices are encouraged to contact us via our TTY number: 908.860.3991.

What if I need help with your new phone system?
During the transition to our new system, our Member Service Center will offer a dedicated phone line at 866.992.3369 to better assist with any questions you may have.


We're Here for You

Have another question? Feel free to ask at your local Affinity branch, chat online with a Member Service Center Representative, or call us at 800.325.0808.