Here are some tips to protect yourself:
- Change your PIN: Has it been a while since you changed your PIN? Changing your ATM PIN is an easy way to limit the potential for fraud.
- Call 866.673.6580 and follow the prompts to change your PIN
- Visit any Affinity ATM and follow the prompts to change your PIN
- Note, you will need to know your current PIN in order to change it to a new PIN
- Use the Affinity FCU Card App (available in the App Store or Google Play) to:
- Set up text/email alerts on ATM transactions
- Turn your debit card off (or on)
- Turn off (or on) the ability to transact at an ATM
If you suspect there is fraud on your account, here’s how to dispute a transaction:
- Log in to Online Banking or the Mobile App.
- Visit the “Request Center”
- Under “Credit & Debit Cards”
- Select “Dispute Fraudulent Charges”
Rest assured you are not responsible for fraudulent charges. If you suspect fraud on your account, follow the steps above or call us at 800.325.0808.